Advanced Route Optimization for NEMT & Paratransit Dispatch

Create reliable schedules for non-emergency medical transportation and house calls. Adapt to cancellations and rescheduling in seconds with real-time reoptimization. Ensure patients are matched with right drivers/vehicles and streamline patient pick-ups and drop-offs on the same route.

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Join the Ranks: Startups to Enterprises Trust Our Routing and Navigation Platform.

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Non-emergency medical transportation made easy with routes that require no editing or detours.

Efficiently Match Appointments

With more than 50 routing constraints, our system ensures patients are paired with healthcare professionals who have the necessary skills. Optimize routes for both pre-scheduled appointments and last-minute additions. Manage patient pickups and drop-offs efficiently on the same journey, all within set time constraints.

Sophisticated Scheduling & Sequencing

From complex task sequencing (e.g., pick-up → drop-off → wait → pick-up → drop-off) to unique vehicle requirements (e.g., wheelchair access), manage all with our sophisticated algorithm.

Minimize Time Spent in the Vehicle

Generate dispatch-ready routes that accounts for driver location, availability, skills and more to minimize time spent by patients in the vehicle and maximize asset utilization.

Curbside Support

Simplify the pickup and drop-off process with the curbside support feature. Reduce passenger wait times and ensure patients can easily access the vehicless. For drivers, the feature eases the patient boarding and disembarking process.

Capacity and Load Optimization

With capacity management constraints, account for the specific requirements of NEMT services, such as wheelchair space and equipment load.

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Efficiently schedule and route healthcare
professionals for house calls.

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On-Demand Patient Transportation

Respond to immediate transport requests with real-time dispatching, ensuring quick and reliable service for last-minute appointments.

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Scheduled Patient Transportation

Manage regular patient appointments with optimized routes that accommodate multiple pickups and drop-offs.

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Adaptive Patient Transportation

Adjust transportation schedules dynamically to accommodate sudden changes in patient appointments.

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Wheelchair Accessible Transportation

Specialize in routes and vehicles equipped for wheelchair-bound patients, ensuring comfortable and compliant transport options.

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See NEMT routing API tutorials

Learn how to solve common NEMT routing & scheduling problems with NextBillion.ai API tutorials.

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Tutorial 1

Patients with Special Needs

Accurately match patients with special needs to the right vehicle for transporting them.

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Tutorial 2

Adhering to Strict Appointment Schedules

Ensure patients reach individual hospitals in time to make their appointments.

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Tutorial 3

Minimize travel time for Patients

Ensure patient’s comfort by limiting the time that a patient spends in a vehicle.

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Tutorial 4

Capacity Planning for Patient’s special needs

Leverage vehicle’s capacity as per patient needs for the day.

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Tutorial 5

Accommodate Last-Minute Schedule changes

Accommodate last minute schedule changes and re-optimize for new schedule.

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Tutorial 6

Efficient Routing for Patients in Rural Areas

Generate efficient routes for patient pickup in rural areas.

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Tutorial 7

Billing & Compliance Reporting

Regenerate accurate data for completed trips for easier billing and compliance reporting.

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Tutorial 8

Enabling Emergency Reassignments

Locate nearby vehicles and re-assign ongoing trips in case of disruptions.

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Tutorial 9

Planning trips for multiple patients

Determine ETAs and distances between multiple locations for easy trip planning.

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Tutorial 10

Curbside Pick-up and Drop-off for patients

Generate routes which always arrive on curbside for patient pick-ups and drop-offs.

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Tutorial 11

Flexible schedules for patient pickup or drop-off

Leverage flexible patient pick-up and drop-off schedules for efficient routing plans.

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Tutorial 12

Avoid Road Closures and Congested Areas

Easily generate custom routes to avoid road closures and traffic congestion.

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Tutorial 13

Custom POIs for Accurate routing

Add custom POIs and places for accurate routing.

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Spend less time tweaking routes, estimating
costs and waiting for help.

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End-to-End
Solutions

From scheduling to dispatch and tracking, manage all aspects of NEMT and paratransit in one platform.

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Customizable
pricing

We offer asset-based, usage-based and custom pricing options. Pick the one that works best for your business.

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Exceptional
support

Our product support team will assist you through every phase, from testing and integration to deployment and production.

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Easily integrate with existing systems

No need for complex setups – just connect your current TMS, ERP and telematics platforms. Easy for developers to use, test and deploy.

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CASE STUDY

Learn how NEMT businesses improve operational KPIs with NextBillion.ai

Preventive Care

40%

Reduction in
scheduling time

Paratransit Services

40%

API costs
savings

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The only building blocks you need for NEMT
and paratransit schedule optimization.

Explore the NextBillion.ai APIs, SDKs and tools that work together to form our NEMT & paratransit solution.

Distance Matrix API Distance Matrix API

Route Optimization API

Optimize routes with 50+ constraints and custom objectives.
Distance Matrix API Distance Matrix API

Distance Matrix & Directions API

Reliable ETAs, distances and directions at scale for two-wheelers, cars and trucks.
Distance Matrix API Distance Matrix API

Navigation API & SDK

Regulation-compliant, adaptive, turn-by-turn navigation guidance.

Integrate Seamlessly With
Top Enterprise Clouds, ERPs and CRMs

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Frequently asked questions

Features

Real-time route optimization is a process where advanced algorithms and data analytics is used to improve vehicle routes by dynamically adjusting the routes based on current conditions. Constraints such as road conditions, traffic congestion are taken into account to optimize the routes in real time. It helps in enhancing the scheduling by offering route flexibility, optimal resource utilization and offering data-driven actions taken to offer accurate ETAs.

The system allows adding custom constraints for each planned trip.This feature enables dispatchers to align appropriate vehicles such as wheelchair accessibility for the upcoming task. Moreover, the real-time traffic data, customizable maps can be leveraged to ensure a comprehensive check to cater all the special requirements.

Yes, NextBillion.ai offers you a seamless integration with your existing CRM or telematics systems. Based on your requirements and the current tech stack, you can connect with our experts to make this integration smooth.

Features like real-time traffic updates, optimized route planning, and dynamic scheduling contribute to ensuring timely patient pick-ups and drop-offs. The platform enables stakeholders to utilize custom constraints to prioritize on routes, ensuring SLA adherence. Additionally, the system allows for private map edits to account for local road conditions or temporary detours, further improving efficiency and reliability for patient transport.

Curbside support in NEMT routing ensures that patients with mobility challenges are picked up and dropped off as close as possible to their desired location. The system uses precise geolocation data to allow vehicles directly to accessible curbsides, minimizing walking distances for patients.

With the help of NextBillion.ai routing solution, the NEMT routes can be dynamically optimized by recalculating efficient routes in real-time, even in case of sudden disruptions. This is done by leveraging advanced features such as re-optimization. This feature allows stakeholders to optimize the earlier planned routes and generate new routes with minimal changes.

NextBillion.ai’s solution uses its advanced route optimization API, which calculates the most efficient routes in real-time. It considers factors like traffic, road conditions, and custom constraints such as maximum ride times for patients. The flexible route adjustments and real-time updates ensure shorter and efficient routes are generated. The stakeholders can also set specific parameters like maximum allowable travel time to ensure that no patient spends excessive time on the road.

Pricing

NextBillion.ai’s NEMT pricing is structured based on the operations volume including multiple factors such as number of trips, no.f vehicles, and specific features required, such as custom map edits or integrations. For exact pricing details or a tailored plan, get in touch with NextBillion.Ai’s team.

Yes, we offer flexible pricing models, which may include both subscription plans and pay-per-use options. Subscription models are typically opted by the client who have ongoing, large-scale operations, while pay-per-use options suit smaller or fluctuating service demands.

Yes, NextBillion.ai offers discounts for high-volume users or large fleets. You can avail custom pricing plans that can be tailored based on the scale and count of your operations, including the number of vehicles and trips.

Additional costs may apply for premium features like real-time reoptimization or curbside support , depending on the specific requirements and scale of your operations. For a detailed breakdown of feature-based pricing, feel free to get in touch with the team.

Yes, you can avail a free trial or demo before buying a plan. You can explore the platform’s features and can check how to leverage them in your business operations.

Speed, Security and Scalability

NextBillion.ai routing system can reoptimize routes in real-time based on the data captured through traffic conditions, road closures and other variables.

Yes, the platform supports real-time traffic updates to enable faster and more efficient route planning. The platform dynamically adjusts routes to enhance operational efficiency by meeting the expected ETAs.

The average processing time for route generation varies based on the multiple factors such as route complexity and amount of data required to process. For specific performance metrics, you can connect with the team.

The platform is scalable and can easily accommodate increases in vehicle count and routes as needed without compromising performance. This feature allows businesses to handle growth effectively while maintaining service quality.

Yes, the platform is designed for seamless integration across multiple locations or regions. It can easily integrate to optimize routes and resources across multiple geographical areas. This flexibility can help organizations scale their services while maintaining operational efficiency.

Testing and Deployment

Yes, NextBillion.ai offers a sandbox or testing environment. It allows business to test and validate functionalities before the complete deployment.

NextBillion.ai provides end to end technical support during the deployment process, including assistance with system setup, integration, and customization.

The timeline for the deployment process may vary based on the complexity and scale of the operation. Multiple stages such as setup, integration, and testing, may take anywhere from a few weeks to several months. For precise timelines and a better understanding of your specific deployment needs, it's best to consult with our experts today.

Yes, we provide 24*7 support to the customers while integrating NextBillion.ai’s solution into the existing systems during the deployment.

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Blog
Skill-Based Routing in Route Planning and Dispatch
Guide
The Complete Guide to Route Optimization