Optimize Field Service Scheduling and Routing; Adapt Routes to Unplanned Changes

Generate dispatch-ready routes, improve skill-based job allocation and execute territory planning at scale. Boost customer satisfaction with accurate ETAs and efficient operations.

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Join the Ranks: Startups to Enterprises Trust Our Routing and Navigation Platform.

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easyhealth
fieldcorp
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lattice

Enhance Field Service Operations With NextBillion.ai

Advanced Routing and Scheduling

Generate optimal routes and schedules for your unique needs with 50+ hard and soft routing constraints, complex task sequencing and custom objective functions like shortest distance, lowest cost or quickest ETA. Fulfill more jobs without expanding your mobile workforce.

Reoptimization for Unplanned Changes

Maintain operational efficiency while accommodating inevitable last-minute scheduling changes like newly added jobs, late cancellations and reprioritizations. Reoptimize routes on the fly to address these alterations with minimal disturbance to the original planned route.

Territory Planning and Job Allocation

Lower response times, boost mobile workforce productivity and enhance asset utilization through intelligent territory planning. Automate job allocation that accounts for field agent skills and equipment. Improve customer satisfaction with faster service and fewer errors.

Large-Scale, Cost-Effective Operation

Effectively optimize routing and scheduling for large-scale operations with NextBillion.ai’s low-latency APIs and 5,000x5,000 element distance matrix. Control fulfillment costs via process optimization, cost-effective APIs and flexible pricing options to suit your business needs.

Live Tracking, ETAs and Alerts

Track field agent locations and job status updates in real time, along with reliable ETAs based on live traffic data. Set up notifications for various triggers like vehicle speeding, excessive idling, route deviations, job completion and more.

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See field service routing API tutorials

Learn how to solve common field service routing & scheduling problems with NextBillion.ai API tutorials.

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Tutorial 1

Optimize Agent
Scheduling

Efficiently distribute randomly distributed tasks to your agents.

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Tutorial 2

Allocate tasks based
on skills

Accurately allocate tasks based on the agent's skill set.

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Tutorial 3

Define sales
territory

Identify the areas that are serviceable by an agent within a given time.

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Tutorial 4

Extend agent
shift timings

Make use of shift extensions to achieve higher utilization

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Tutorial 5

Distribute tasks
equally

Custom strategies for equal distribution of tasks among agents

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Tutorial 6

Accommodate last
minute tasks

Easily induct last minute orders into an existing route plan

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Tutorial 7

Real-time progress
alerts

Get real time movement alerts based on geofences around desired stops.

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Tutorial 8

Navigation for Field
Service Agents

Get step-by-step instructions for easy navigation of field professionals

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Tutorial 9

Get Accurate
ETAs

Calculate ETAs for multiple service locations in real-time

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Tutorial 10

Get Fastest
Routes

Get the fastest possible routes that agents can take

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Tutorial 11

Reimburse miles
traveled

Transparent reimbursements for your agents

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Solve Challenges Across Field Service Use Cases

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Field Sales

Automate sales beat scheduling, mileage reports and reimbursement calculations.

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Inspection and Installation Services

Optimize dispatch and routing to ensure on-time arrivals every time.

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Medical Worker Scheduling

Plan complex time-critical schedules; make on-the-go adjustments for unexpected deviations.

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Pest Control and Other Home Services

Improve asset utilization to expand service coverage with the same fleet.

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Why Field Service Companies Choose NextBillion.ai

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Cross-Industry
Expertise

Our solutions solve complex location problems across field service industries, from pest control to cleaning and HVAC.

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Flexible
Pricing

We offer both asset-based pricing and task-based pricing models. Pick what’s right for you.

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End-to-End
Solutions

Use our suite of complementary APIs, SDKs and map tools to build reliable and scalable location solutions.

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Exceptional
Support

Our support team will be by your side at every step, from testing and integration to deployment and beyond.

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The Building Blocks of Our Field Services Solution

Explore the NextBillion.ai APIs, SDKs and tools that work together to form our field services solution.

Distance Matrix API Distance Matrix API

Route Optimization API

Optimize routes with 50+ constraints and custom objectives.
Distance Matrix API Distance Matrix API

Navigation API & SDK

Regulation-compliant, adaptive, turn-by-turn navigation guidance.
Distance Matrix API Distance Matrix API

Live Tracking API & SDK

Accurate real-time asset tracking and activity notifications.
Distance Matrix API Distance Matrix API

Isochrone API

Compute areas reachable within a given time or distance from a location.

Distance Matrix API Distance Matrix API

Distance Matrix API

Reliable ETAs, distances and directions at scale for two-wheelers, cars and trucks.
Distance Matrix API Distance Matrix API

Post Trip Route API

Use waypoints or locations tracked during trips to map actual routes taken.

Integrate Seamlessly With
Top Enterprise Clouds, ERPs and CRMs

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Frequently asked questions

Workforce Scheduling

Skill-based dispatching ensures that only technicians or drivers with the right certifications, licenses, or expertise are assigned to specific jobs. This prevents mismatches like sending a general technician for a regulated electrical task and reduces costly reassignments or delays.

Yes, with route optimization API, route plan supports pre-pickup logic, where technicians or drivers must collect tools, spare parts, or materials from a warehouse before reaching the customer. These intermediate stops are built into the route plan so overall schedules remain optimized.

Territory-based planning assigns jobs within defined geographic zones (e.g., districts, postal codes, service areas). This type of route planning helps in minimizing long travel distances, improves familiarity with local conditions, and ensures fair distribution of work across technicians in different zones.

The route optimization API allows stakeholders to cluster nearby jobs into route groups, ensuring efficient sequencing in dense areas. At the same time, equal task allocation objectives balance workloads so that no technician or vehicle is overloaded while others remain underutilized, improving productivity and fairness.

Service Frequency

Recurring jobs can be preloaded into the scheduling system with set frequencies. The platform helps in assigning them automatically within technician shifts, ensuring preventive maintenance and contract SLAs are met without manual rescheduling.

Priority jobs (e.g., urgent breakdowns, critical repairs) are flagged in the system and routed ahead of lower-priority tasks. The route optimization APIs reshuffles technician schedules dynamically to ensure critical jobs are completed within the same shift while minimizing disruptions.

Yes, with dynamic route optimization, the already generated routes can accommodate the last-minute additions. NextBillion.ai supports adding and re-generating the new routes into the o active schedules. The system recalculates technician routes in real time, balancing new jobs with existing appointments while keeping time windows and shift hours intact.

Last-minute cancellations trigger smart rescheduling. The freed time slot can be automatically reallocated to nearby pending jobs, improving technician utilization and reducing idle time. Customers can also be rebooked into the next available slot.

Each technician’s shift hours, breaks, and overtime limits are defined as constraints. The routing engine respects these constraints when assigning jobs, ensuring compliance with labor policies and preventing overwork.

Job Type & Service Methods

The Route Optimization API allows you to tag jobs with custom attributes such as required tools, safety equipment, or site access restrictions. Vehicles and technicians with the right skills or compartments are automatically matched, ensuring compliance and avoiding wasted trips.

Yes. Complex jobs like large installations, inspections, or facility services can be modeled as multi-technician assignments. The system ensures both personnel and vehicles arrive together, sequenced properly to complete the task within the required time window.

Each job can include a service duration parameter (e.g., 30 minutes for inspection, 2 hours for installation). The route optimization APIs incorporates this into route planning to guarantee arrival within the job’s time window while respecting technician shifts and subsequent appointments.

Yes. The vehicles can be restricted to follow approach constraints such as right-side curb access for deliveries or alleyway entries for maintenance jobs. These constraints are applied during route optimization, ensuring compliance with safety and operational requirements.

Service Offering / Work Type

Each job can be configured with skills, certifications, and equipment requirements. The routing engine then matches HVAC, plumbing, telecom, or medical jobs only to technicians and vehicles qualified to perform them, ensuring the right resource is dispatched the first time.

Yes. Technicians can be tagged with certifications (e.g., electrical safety, medical equipment handling) and service capabilities. The optimizer ensures only compliant technicians are assigned. It can also bundle related jobs (e.g., HVAC and electrical) into the same route for efficiency.

Jobs with special safety needs (like electrical hazards, sterile environments, or heavy machinery) can include extra constraints such as protective gear, clearance checks, or restricted zones. At the same time, the system accounts for vehicle capacity to transport spare parts, tools, and consumables required for the visit.

Service Frequency & Scheduling

The optimization engine supports load-balancing objectives that distribute jobs fairly across technicians, vehicles, or depots. This avoids overloading a few technicians while others remain underutilized, ensuring both productivity and SLA compliance.

Yes. Zone-based routing allows you to group jobs geographically such as within neighborhoods, districts, or facility clusters while keeping assignments tied to the correct technician territory. This reduces travel time and improves service density per shift.

Road network constraints are built into the engine. One-way streets, private roads, or cul-de-sacs can be modeled in the map data so vehicles follow compliant access patterns. Technicians are guided with turn restrictions and approach rules to prevent wasted time or violations.

Time-sensitive jobs can be tagged with start–end time windows. The optimizer ensures technicians arrive within the allowed slot while sequencing other jobs accordingly. At scale, this enforces SLA adherence for large fleets without manual adjustments.

Commercial & Institutional

The system supports batch scheduling and multi-site optimization, allowing hundreds of jobs such as retail equipment checks, or industrial maintenance to be planned together. Routes can be optimized across campuses, malls, hospitals, or corporate offices while balancing technician capacity and travel time.

Jobs can be configured with facility-specific access rules (security checks, ID verification, restricted zones) and strict SLA time windows. The optimizer builds in buffer time for entry procedures and ensures technicians meet compliance requirements without missing deadlines.

Yes. Tasks can be tagged with compliance attributes such as certifications, safety gear, or hazardous material protocols. Routing ensures only qualified technicians are dispatched and that regulatory service-level checks are logged and enforced across all visits.

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Enhance field service efficiency and asset utilization with NextBillion.ai

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