Optimize Field Service Scheduling and Routing; Adapt Routes to Unplanned Changes

Generate dispatch-ready routes, improve skill-based job allocation and execute territory planning at scale. Boost customer satisfaction with accurate ETAs and efficient operations.

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Join the Ranks: Startups to Enterprises Trust Our Routing and Navigation Platform.

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Join the Ranks: Startups to Enterprises Trust Our Routing and Navigation Platform.

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Enhance Field Service Operations With NextBillion.ai

Advanced Routing and Scheduling

Generate optimal routes and schedules for your unique needs with 50+ hard and soft routing constraints, complex task sequencing and custom objective functions like shortest distance, lowest cost or quickest ETA. Fulfill more jobs without expanding your mobile workforce.

Reoptimization for Unplanned Changes

Maintain operational efficiency while accommodating inevitable last-minute scheduling changes like newly added jobs, late cancellations and reprioritizations. Reoptimize routes on the fly to address these alterations with minimal disturbance to the original planned route.

Territory Planning and Job Allocation

Lower response times, boost mobile workforce productivity and enhance asset utilization through intelligent territory planning. Automate job allocation that accounts for field agent skills and equipment. Improve customer satisfaction with faster service and fewer errors.

Large-Scale, Cost-Effective Operation

Effectively optimize routing and scheduling for large-scale operations with NextBillion.ai’s low-latency APIs and 5,000x5,000 element distance matrix. Control fulfillment costs via process optimization, cost-effective APIs and flexible pricing options to suit your business needs.

Live Tracking, ETAs and Alerts

Track field agent locations and job status updates in real time, along with reliable ETAs based on live traffic data. Set up notifications for various triggers like vehicle speeding, excessive idling, route deviations, job completion and more.

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See field service routing API tutorials

Learn how to solve common field service routing & scheduling problems with NextBillion.ai API tutorials.

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Tutorial 1

Optimize Agent
Scheduling

Efficiently distribute randomly distributed tasks to your agents.

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Tutorial 2

Allocate tasks based
on skills

Accurately allocate tasks based on the agent's skill set.

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Tutorial 3

Define sales
territory

Identify the areas that are serviceable by an agent within a given time.

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Tutorial 4

Extend agent
shift timings

Make use of shift extensions to achieve higher utilization

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Tutorial 5

Distribute tasks
equally

Custom strategies for equal distribution of tasks among agents

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Tutorial 6

Accommodate last
minute tasks

Easily induct last minute orders into an existing route plan

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Tutorial 7

Real-time progress
alerts

Get real time movement alerts based on geofences around desired stops.

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Tutorial 8

Navigation for Field
Service Agents

Get step-by-step instructions for easy navigation of field professionals

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Tutorial 9

Get Accurate
ETAs

Calculate ETAs for multiple service locations in real-time

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Tutorial 10

Get Fastest
Routes

Get the fastest possible routes that agents can take

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Tutorial 11

Reimburse miles
traveled

Transparent reimbursements for your agents

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Solve Challenges Across Field Service Use Cases

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Field Sales

Automate sales beat scheduling, mileage reports and reimbursement calculations.

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Inspection and Installation Services

Optimize dispatch and routing to ensure on-time arrivals every time.

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Medical Worker Scheduling

Plan complex time-critical schedules; make on-the-go adjustments for unexpected deviations.

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Pest Control and Other Home Services

Improve asset utilization to expand service coverage with the same fleet.

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Why Field Service Companies Choose NextBillion.ai

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Cross-Industry
Expertise

Our solutions solve complex location problems across field service industries, from pest control to cleaning and HVAC.

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Flexible
Pricing

We offer both asset-based pricing and task-based pricing models. Pick what’s right for you.

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End-to-End
Solutions

Use our suite of complementary APIs, SDKs and map tools to build reliable and scalable location solutions.

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Exceptional
Support

Our support team will be by your side at every step, from testing and integration to deployment and beyond.

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The Building Blocks of Our Field Services Solution

Explore the NextBillion.ai APIs, SDKs and tools that work together to form our field services solution.

Distance Matrix API Distance Matrix API

Route Optimization API

Optimize routes with 50+ constraints and custom objectives.
Distance Matrix API Distance Matrix API

Navigation API & SDK

Regulation-compliant, adaptive, turn-by-turn navigation guidance.
Distance Matrix API Distance Matrix API

Live Tracking API & SDK

Accurate real-time asset tracking and activity notifications.
Distance Matrix API Distance Matrix API

Isochrone API

Compute areas reachable within a given time or distance from a location.

Distance Matrix API Distance Matrix API

Distance Matrix API

Reliable ETAs, distances and directions at scale for two-wheelers, cars and trucks.
Distance Matrix API Distance Matrix API

Post Trip Route API

Use waypoints or locations tracked during trips to map actual routes taken.

Integrate Seamlessly With
Top Enterprise Clouds, ERPs and CRMs

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Frequently asked questions

Features

The platform optimizes routes for field service agents by leveraging dynamic route optimization that incorporates real-time data, such as traffic and weather conditions. Users can set custom constraints like service time windows and distance limits for tailored routing solutions. t. For more information, you can check the field services solutions.

With dynamic routing capabilities, the platform allows immediate updates based on new job assignments or changes in external situations, such as traffic conditions or delays. This real-time responsiveness ensures that field service agents can adapt their routes efficiently, optimizing their schedules and improving overall productivity.

Yes, the system can seamlessly integrate with the existing CRM or ERP tools. If you have any specific requirements, feel free to get in touch with the experts.

NextBillion.ai's platform manages job prioritization and technician skills matching through advanced algorithms. The platform offers prioritization of jobs based on time windows, skills of the technician versus skills required, and current location of the technician. For more details, you can visit the field service tutorials.

The platform defines and optimizes the sales territories for field service operations through advanced analytics and mapping tools. It enables dispatchers to visualize and segment territories based on criteria like location demographics and resource availability. This data-driven approach ensures efficient field agent location, addresses potential coverage gaps, and improves overall field service delivery. By streamlining territory management, companies can enhance operational efficiency and increase field work effectiveness. For more information, you can check the NextBillion.ai Field Services API Tutorials.

Pricing

NextBillion.ai offers various pricing plans for its field services platform, structured primarily around API usage. Businesses can choose monthly fees based on the number of vehicles or orders, with custom solutions available for larger enterprises. This flexibility allows organizations to tailor their plans according to operational needs, such as data volume and specific functionalities required​.

Yes, the platform offers a 10-15 days free trial to test the platform functionality and check how quick and adaptive the platform is to solve your business logistical hurdles.

The pricing plan is structured based on the API usage. This includes various costs associated with the number of agents, vehicles and operational areas.

There are no additional costs associated with the integration of NextBillion.ai with existing tools like CRM or ERP systems.

Yes, the pricing for NextBillion.ai's field service platform can be customized for large-scale operations. The flexible pricing plans can be tailored to meet the specific needs of enterprises, which may include factors such as the number of vehicles, agents, or operational areas.

Speed, Security & Scalability

The platform supports quick real-time data processing to optimize and adjust the planned route based on the earlier planned route and any dynamic change. This typically happens in real-time or near real-time.

The team implements robust security protocols to protect sensitive customer and operational data. The platform follows standards such as ISO 27001 and SOC 2, ensuring compliance with stringent security measures.

The NextBillion.ai platform is highly scalable, enabling seamless expansion of operations and the addition of field agents. Its cloud-based infrastructure can handle increased data loads and larger fleets without performance loss. The platform can manage up to 10,000 stops in a single request, making it suitable for large-scale logistics operations. This scalability allows organizations to integrate new agents and extend their operational capabilities efficiently

Testing and Deployment

The timeline for deploying the solution for a field services platform may vary depending on the client specific needs, operations volume and other dynamic factors. However, the NextBillion.ai solution is quick to deploy and can process large volumes of data in real-time.

Yes, before getting live, the platform can be tested for a period of 10-15 days. This helps in ensuring all the parameters are checked and tested before deployment.

The platform is quite flexible in terms of customization. The user can easily edit the private maps, check for route preferences and can integrate their existing fleet systems and many more.

The support team is available to offer end-to-end technical support during the testing and deployment phase.

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Enhance field service efficiency and asset utilization with NextBillion.ai

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