‘Xplor’ing new dimensions: Service Autopilot partners with NextBillion.ai to enhance efficiency with AI-powered routing

About Xplor Technologies

Xplor is the first global platform combining SaaS with embedded payments and tools. The Atlanta-based software solutions provider caters to vertical-specific SaaS, embedded payments, and growth technologies. Service Autopilot by Xplor is an all-in-one software platform designed for field service businesses to automate processes, improve speed, and increase efficiency.

The problem: Need for AI-based dynamic routing

Service Autopilot by Xplor is a comprehensive software platform designed for field service businesses across industries like lawn care, cleaning, snow removal, and pest control. The platform aims to help businesses automate and streamline operations to enhance efficiency and growth.

To help businesses with service delivery, the platform relied on traditional routing methods or manual route planning, which often lacked efficiency and was more time-consuming.

Key challenges

Manual route planning is a time-consuming process that consumes valuable time that field technicians could otherwise dedicate to improving customer service and fostering strong relationships.

• Inability to dynamically adapt to real-time traffic conditions
• Longer travel times and increased fuel costs
• Potential delays and missed opportunities
• Inefficient resource allocation and longer service durations
• Lower operational performance

Service Autopilot aimed to transform its route planning capabilities by leveraging advanced AI and ML algorithms to enhance operational efficiency and customer satisfaction.

The solution: Service Autopilot x Nextbillion.ai

With 30,000+ vehicles and technicians to cater to service requests, the primary challenge was to get the most efficient route and automate job allocation. Mapping jobs to technicians based on factors like skills and availability was largely a manual process as their incumbent routing solution broke after 23 daily stops, making it a non-reliable option.

The integration of NextBillion.ai’s AI-powered route optimization with Service Autopilot enabled Xplor to overcome dispatching challenges and enhance field service routing. Here’s what our Route Optimization API has made possible –

• Logistics managers can quickly create and dispatch technicians on the most accurate and efficient routes.
• Advanced algorithms dynamically adjust routes to adapt to real-time traffic conditions, service locations, and other real-time constraints to minimize delays and maximise productivity.
• The system takes into account key parameters like technician skills, service duration, and location, to map the most ideal service agent to the job. This helps improve workforce utilization and customer satisfaction by optimizing resource allocation.

Service Autopilot’s integration with our Route Optimization engine has eliminated manual routing efforts, thus enabling field service teams to focus on customer-facing tasks and improve service effectiveness.

Outcomes: Benefits of Intelligent Route Optimization

• HVAC Services – Optimize technician schedules, reduce travel time, and ensure timely maintenance and emergency repairs.
• Lawn Care – Efficient route planning for recurring lawn maintenance appointments, reducing fuel costs and service delays.
• Cleaning Services – Streamlined scheduling process for residential and commercial cleaning crews, improving workforce utilization.
• Snow Removal – Prioritization of specific tasks like high-traffic areas or emergency requests while minimizing idle time.
• Pest Control – Efficient technician allocation based on location, expertise, and customer urgency for faster response times.
• Pool Services – Scheduled routine maintenance and repairs to maximize daily job completion rates.

With intelligent routing, Xplor is enhancing operational performance and slashing fuel expenses by reducing travel times. The collaboration enables Service Autopilot to effortlessly scale operations without compromising on service quality by ensuring timely services from the best technicians.