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About Company
Meditab is a leading provider of healthcare technology solutions in the United States, serving a wide range of clients including independent pharmacies, medical practices, and healthcare organizations. Since its inception in 1998, the company has been dedicated to improving patient care by delivering innovative and efficient solutions. Meditab’s flagship product, Intelligent Medical Software (IMS), is a comprehensive electronic health record (EHR) and practice management software platform. By leveraging cutting-edge technology, Meditab has earned a reputation as one of the largest players in the healthcare and pharmacy technology sector in the U.S.
The Problem
Meditab initiated a mission to develop a mobile application that would enable the home delivery of medications directly to customers. The app was designed to be built in-house, from scratch, to serve their own network of pharmacies before expanding to hundreds of partner pharmacies nationwide.
To support this project, Meditab needed a robust suite of APIs and SDKs capable of addressing the unique challenges associated with routing, navigation, and live tracking in the context of medication delivery. They faced significant challenges around:
Accurate ETAs for Deliveries
Timely delivery of medications is a must for customers especially those relying on prescriptions for urgent or chronic conditions. Meditab faced challenges with:
- Delivering reliable ETAs amidst unpredictable traffic conditions.
- Managing customer expectations during delays caused by inefficient routing or driver availability.
Real-Time Visibility over Drivers
Customers demanded real-time tracking for better visibility of their orders. However, traditional GPS systems often provided outdated or inaccurate updates, leading to:
- Anxiety and frustration among customers waiting for critical medications.
- Difficulties for support teams in resolving delivery-related queries promptly.
Optimized Routes for Drivers
Drivers needed the most efficient routes to minimize delays and maximize delivery efficiency, especially given constraints like:
- Multiple stops and varying delivery priorities.
- Driver working hours and vehicle capacity limitations.
Turn-by-Turn Navigation
To ensure drivers could seamlessly reach delivery locations, Meditab required a navigation solution that offered:
- Precise turn-by-turn directions.
- Reliable offline functionality for areas with poor connectivity.
The Solution
Meditab partnered with NextBillion.ai powered Mapfusion APIs and SDKs to overcome their existing challenges. Mapfusion proved to be the ideal partner for Meditab, providing a complete suite of APIs and SDKs that addressed their challenges. Here’s how the collaboration delivered results:
Route Optimization
Meditab integrated Mapfusion’s Route Optimization API to provide drivers with the most efficient routes for their deliveries. The API accounted for:
- Real-time and historical traffic data.
- Constraints like capacity, working hours, and priority orders.
This ensured drivers reached their destinations faster while reducing fuel costs and delivery times.
Real-Time Tracking
To enhance customer experience and operational efficiency, Meditab implemented Mapfusion’s Live Tracking API and SDK. This allowed them to:
- Provide customers with accurate, real-time updates about their orders.
- Build an internal dashboard for operations and support teams to monitor driver locations, enabling proactive issue resolution.
Additionally, Meditab used the Snap to Road API, which corrected inaccuracies in GPS data by aligning driver locations to the nearest road. This was especially useful in areas with poor GPS signals or during temporary internet outages.
Navigation SDK
To improve the driver experience, Meditab integrated Mapfusion’s Navigation SDK into their driver-facing mobile app. This provided:
- Turn-by-turn navigation instructions tailored to each delivery route.
- Offline navigation capabilities, ensuring reliability in areas with limited network coverage.
The Navigation SDK empowered drivers to navigate confidently and focus on timely deliveries.
Whitelabeling for Scalability
As Meditab prepared to roll out the app to its partner pharmacies, they utilized Mapfusion’s Whitelabeled APIs. This enabled:
- Flexible deployment of API keys for partner pharmacies.
- Tracking of usage and billing for each partner pharmacy separately.
The whitelabeling feature ensured that Meditab’s partners could seamlessly adopt the platform while maintaining control over their own operations.
Dynamic Delivery Assignment with Backend Trip Control
The recommendation includes enabling dynamic delivery assignments based on driver locations and availability, ensuring more efficient route allocation. Additionally, a backend feature was suggested to allow trip restarts without driver intervention.
By managing this process server-side, the system reduces reliance on the driver for manual resets, ensuring data consistency and enhancing overall operational efficiency.
Geofencing for Streamlined Patient-Side Tracking
The customer was advised to implement geofencing around each vehicle’s location, using monitoring systems to trigger entry and exit alerts. This ensures automatic location updates for the admin and patients, provides real-time tracking, and streamlines the process for improved efficiency.
Enhancing Accuracy and Flexibility
The Meditab team was advised to implement flexible API management, which allows for the creation of unlimited API keys to meet the needs of their clients. This approach offers enhanced flexibility in managing multiple routes and services without the constraints of key limitations, ultimately improving scalability and efficiency. Additionally, the Snap to Road API ensures accurate alignment of the driver’s position with the road network, optimizing real-time tracking and route efficiency.
The Outcome
The partnership between Meditab and Mapfusion yielded significant benefits, transforming the delivery experience for both customers and drivers:
Improved Customer Satisfaction
- Accurate ETAs and real-time tracking reduced customer anxiety and enhanced trust.
- Faster deliveries boosted customer loyalty and satisfaction.
Enhanced Driver Efficiency
- Optimized routes saved time and reduced operational costs.
- Navigation SDK ensured smooth delivery operations, even in challenging scenarios.
Operational Scalability
- The whitelabeling feature made it easy to onboard partner pharmacies.
- Meditab’s internal dashboard improved support team efficiency, enabling proactive customer service.
Future-Ready Technology
- By choosing Mapfusion, Meditab ensured that their app was built on a scalable, reliable platform capable of supporting future expansions and innovations.
Why Choose Mapfusion?
Meditab’s successful deployment of Mapfusion APIs and SDKs underscores the platform’s ability to deliver:
- Comprehensive Solutions: A one-stop solution for routing, navigation, and tracking.
- Customizability: Flexible features like whitelabeling to meet unique business needs.
- Scalability: Seamless expansion to new partners and geographies.
As a trusted partner, Mapfusion continues to empower businesses like Meditab to innovate and excel in their industries.
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