7 mins

Proof of Delivery: A Complete Guide

Proof of delivery (POD) is an important document in the delivery business because it shows that the delivery was made by the driver and was received by the right person. In the present e-commerce environment, it is increasingly necessary to deploy a system to ensure successful delivery and that customers are also provided with this service. This need is only possible through using Proof of Delivery in your delivery operation. 

A lot of the time, delivery drivers are falsely accused of stealing goods while they’re on the job. The other hand, there have been times when delivery drivers stole the goods and customers had a hard time proving it. In this case, proof of delivery is very important.

We will talk about “proof of delivery” in detail in this blog post. We will talk about how important it is for business, what its benefits are, and how to record them. Let us begin!

What are the most essential components of a Proof of Delivery?

The POD document may contain many pieces of information, such as the delivery driver’s name, the recipient’s name, the recipient’s signature, and the date and time of delivery. The section below will give you an idea of all the details you need to make a proof of delivery.

To make a useful POD, you should include the following information about delivery:

Name and logo of the carrier company: This is the name and logo of the company that is responsible for delivery.

Name of the recipient: This is the name of the person who will be getting the package.

Address of the recipient: A full address of where the package will be delivered.

Information about the order from the customer: The customer’s order information, such as the items they ordered and how many of them they wanted.

Details about Transaction mode: The payment method used for the order is called the transaction mode.

Date and time of delivery: The date and time that the package was delivered.

Shipping information: The facts about the way the package was sent to the customer.

Product specifications: This includes the size, weight, and any other special needs of the delivered item.

Tracking number: The unique number that has been given to the package for tracking purposes.

Barcode or QR code: The code that is scanned to get information about the package.

Item number and weight: How many items are being delivered and how much they weigh.

Signature of the recipient: The signature of the person who received the package as proof that it was delivered.

Different kinds of proof of delivery: what are they?

We now understand what proof of delivery is and how it works. Next, let us look at the different kinds of proof of delivery that your business can use. There are three main types of proof of delivery. Let’s look at each one and see which one works best for your business.

1. Proof of delivery recorded on paper

For paper-based proof of delivery, you have to sign a document in person to say that you got the package. This tried-and-true method is still used by many businesses, especially those that work in fields where laws or rules require physical signatures. For companies that make a lot of deliveries, proof of delivery on paper can take a long time and cost a lot to store and process.

2. Proof of delivery by email

Electronic proof of delivery systems, as the name suggests, use digital tools like a scanner and a QR code or barcode to store proofs. The package has a barcode or QR code on it that is scanned by a QR code or barcode scanner by the delivery driver when the package is delivered.

Paper-based methods of proof of delivery are less convenient and take more time than electronic ones. Because there is no need for paper, it is eco-friendly. Electronic proof of delivery also saves businesses money because it cuts down on the costs of running their businesses. It is more accurate and reliable because it can be used at any time and from anywhere.

3. Electronic Proof of Deliveries (E-PODs): Proof with a Photo and E-Signature

The most modern way to show proof of delivery is to use a mobile device or an electronic pod to take pictures and get an electronic signature. In this method, a picture of the delivered item is taken and uploaded, and the recipient’s electronic signature is used as a form of digital acknowledgment.

This kind of proof of delivery can help if there is a dispute or damage. Photo and e-signature technologies are flexible and reliable ways to show proof of delivery. Both businesses and customers are using them more and more.

What makes Proof of Delivery (POD) so important for your business?

One useful tool for companies that deliver things or do work in the field is proof of delivery. A clear record of proof of deliveries can help a business defend itself against false claims and avoid costly chargebacks. A business needs proof of delivery for the following main reasons:

Protection against disputes: Sometimes, even after receiving the package, customers lie to delivery drivers or companies and say they haven’t received it. They may also say that the delivery person or company stole their goods and demand payment for the damage. Proof of delivery saves the day in these situations. When businesses use POD, they can show a clear and unarguable record of the delivery, which can help them solve these kinds of problems. These steps will help them keep their money and good name.

Streamlined operations: Proof of delivery can help businesses easily streamline their daily operations by giving them a reliable way to track and manage deliveries. Businesses can easily keep track of orders and manage their stock when they have a clear record of all the deliveries.

Customer satisfaction goes up: Proof of delivery gives you a clear record of when the package was delivered, which shows that you’re committed to providing a reliable and clear delivery service. You can set your business apart from others in the same field by keeping accurate records of all deliveries. This will help you earn customers’ trust and loyalty.

What makes Proof of Delivery (POD) so important for your customers?

Not only does proof of delivery help customers, it also helps business owners. It keeps a clear record of deliveries and makes sure customers get the things they ordered. Customers want proof of delivery for the following main reasons:

Keeps customers safe from fraud: Proof of delivery can keep customers safe from fraud and other bad behavior. Customers can easily get rid of any fraudulent or wrong charges and make sure they are not held responsible for any mistakes or problems that may happen if there is a clear record of the delivery.

More Convenience: In addition to making things easier, proof of delivery gives your customer peace of mind because it keeps things honest between you and your customer. This lowers the chance that deliveries will be missed, be late, or have other problems that make customers unhappy. In short, these kinds of things can help your business keep customers longer.

Why would you want to use a digital proof of delivery system?

Using digital or electronic proof of delivery can help any business in a lot of ways. Here are some of the most important benefits:

Process times that are shorter

Digital point-of-sale (POD) gets rid of the need to process paper documents by hand or physically transport them. Digital POD speeds up the processing of delivery data by sending it in real time. This leads to faster delivery times and better work flow.

Better dependability and accuracy

With digital POD systems, mistakes like missing information, handwriting that can’t be read, or lost documents are less likely to happen than with paper-based methods. Electronic data is also simple to enter, check, and share, which makes it more accurate and trustworthy.

Less money spent

When you use digital point-of-sale (POD), you can save a lot of money because you don’t have to print, store, or ship paper documents. With digital POD, you can store data digitally and access it and share it at any time. This is how your company can make a big difference in its costs when it uses digital POD.

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About Author
Shivangi Singh

Shivangi is a Senior Technical Writer with over four years of experience in the industry. She is a technology enthusiast who enjoys reading about science, quantum physics and other fields.


The main difference in use is that the bill of lading can be used for legal contracts between a shipper and the freighter at pick-over. A proof of delivery is a confirmation of delivery from a customer. If you sign an invoice for delivery, you sign one. When a carrier delivers your parcel you sign an acceptance document. Let us take another illustration: The POW and the BOL aim to establish a contractual agreement between the carrier and the user of services. And safeguard drivers’ rights and interests. However, the POD is not legal.

Proof of delivery is an in-person validation procedure. Both recipients and sending persons must approve this document to confirm the successful completion. The client is responsible for signing the contract when direct sales are delivered to consumers. While the courier must collect the POD from his home address and return the POD. When the system is no longer available, it can be used again if needed. However, this is needed in the event a client is purchasing a product.