Field Service Scheduling
Plan technician appointments with time-window management, multi-day recurring schedules, customer-preferred appointment windows, and support for same-day additions or cancellations.
Coordinate technicians, repair specialists, inspectors, and installers with intelligent field service scheduling software from NextBillion.ai. Assign jobs by skills, territories, availability, and customer preferences while optimizing routes, tracking field agents, and adapting schedules as same-day changes occur. Built for US businesses, the platform helps improve operational efficiency, increase on-time service, and control costs without rigid per-call pricing.
Coordinate field teams with routing, assignment, tracking, and integration capabilities designed for complex service operations.
Plan technician appointments with time-window management, multi-day recurring schedules, customer-preferred appointment windows, and support for same-day additions or cancellations.
Match technicians to jobs using skills, certifications, territories, parts availability, and other operational requirements while supporting dynamic reassignment when circumstances change.
Optimize technician routes across territories with AI-powered planning that considers job timing, workforce constraints, and the practical demands of mobile service operations.
Monitor field agents in real time and provide operational visibility across technician movements, assigned work, and changing service conditions.
Connect planning and execution through automated dispatch workflows that help operations teams send updated assignments and routes to field personnel.
Support connected workflows through integrations with ServiceTitan and Salesforce Field Service, alongside APIs and SDKs for broader platform integration.
NextBillion.ai combines AI route optimization, skill-based and territory-based assignment, time-window management, dynamic re-optimization, and live agent tracking in one field service scheduling solution. It helps US service organizations coordinate technicians, repair specialists, inspectors, and installers while accommodating customer preferences, parts availability, recurring schedules, and changes that arise during daily operations. Integrations with ServiceTitan and Salesforce Field Service support connected workflows.
NextBillion.ai helps businesses coordinate complex mobile operations with intelligent location technology and predictable pricing.
"Rich in features, light in the pocket. NextBillion.ai is solving the complex processes of the best route for the right vehicle."
Get enterprise-grade location intelligence designed around practical field service and operational challenges.
Choose per-vehicle, per-order, per-API-call, or predictable fixed monthly pricing models based on operational needs.
Use solutions engineering support and production go-live within 1 week for faster implementation when requirements are ready.
Support US operations with globally available APIs, SDKs, and regional hosting across North America, Belgium, and Singapore.
Select cloud-based SaaS or on-premise deployment in a private cloud, VPC, Kubernetes environment, or data center.
Geospatial and product experts building practical location intelligence for complex operations.
Co-Founder
Ajay Bulusu is a co-founder of NextBillion.ai, bringing deep expertise in geospatial technology and large-scale location platform engineering. His journey began in 2017 as part of Grab's pioneering Geo team, where he helped build the location infrastructure underpinning one of Southeast Asia's largest mobility and logistics platforms. That experience revealed how critical — and how underserved — accurate, flexible location technology was for real-world operations. Driven by a mission to democratize sophisticated location intelligence, Ajay co-launched NextBillion.ai in 2020. Under his technical leadership, the platform has scaled to serve 150+ businesses globally, optimize over 10.9 million deliveries and field tasks, and deliver more than $11 million in documented cost savings to customers.
Co-Founder
Gaurav Bubna drives product innovation at NextBillion.ai, bringing a proven track record of building successful products from scratch across ride-hailing, food delivery, and logistics. Before co-founding NextBillion.ai, Gaurav held product leadership roles at Grab, Ola, and Morgan Stanley — organizations where location technology and operational efficiency are existential. His time on Grab's Geo team alongside Ajay and Shaolin crystallized the vision: logistics and field service businesses needed enterprise-grade location intelligence without prohibitive per-call pricing. Since launching NextBillion.ai in 2020, Gaurav has led the product evolution that has helped the platform navigate over 557 million miles and raise $34.25M in venture capital from investors including Lightspeed and Microsoft's M12.
Co-Founder
Shaolin Zheng is a co-founder of NextBillion.ai, contributing deep technical expertise in geospatial systems and scalable mapping infrastructure. Like his co-founders, Shaolin's formative experience building location technology for Grab's Geo team gave him firsthand insight into the operational gaps that generic mapping solutions leave unaddressed — particularly for field service and logistics businesses operating at scale. His engineering perspective shapes NextBillion.ai's core philosophy: location technology must be customizable, cost-predictable, and production-reliable. The platform he helped build now powers GPS tracking, route optimization, and field service intelligence for over 150 businesses worldwide, with on-premise deployment options and SOC 2 Type II and ISO/IEC 27001:2013 certifications ensuring enterprise-grade security.
A scheduling service helps businesses organize appointments, jobs, workers, and travel requirements in a coordinated plan. For field operations, it can assign technicians based on skills, certifications, territories, availability, and customer preferences while considering appointment windows and route efficiency. NextBillion.ai extends scheduling with route optimization, dynamic reassignment, live agent tracking, and integrations for connected dispatch workflows.
Talk with NextBillion.ai about your technician scheduling and field operations requirements.
Share your scheduling, routing, assignment, and integration requirements with the NextBillion.ai team.
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To help us assist you faster, please include the reason for your message so the relevant team can reach out as soon as possible.