Live Technician Tracking
Monitor every field agent's real-time location with up to 1-meter accuracy. Track movement, dwell time, and route adherence across your entire mobile workforce — even in low-connectivity zones.
Dispatching the right technician starts with knowing who's available, where they are, and how fast they can arrive. NextBillion.ai's technician availability tracking software gives field service operations real-time visibility into every agent's location and status — so you assign faster, reduce response times, and keep every job on schedule without the manual coordination overhead.
A complete software suite to track, assign, dispatch, and optimize your entire field service workforce in real time.
Monitor every field agent's real-time location with up to 1-meter accuracy. Track movement, dwell time, and route adherence across your entire mobile workforce — even in low-connectivity zones.
Instantly match incoming field jobs to the best available technician using flexible dispatch logic, shift timings, location familiarity, and real-time availability — eliminating manual assignment delays.
Optimize field technician scheduling and routing with 50+ constraints. Adapt routes to last-minute changes, balance territory workloads, and deliver accurate ETAs to customers automatically.
Push optimized job queues and routes directly to technician mobile apps the moment planning is complete — eliminating manual handoff delays and ensuring every agent starts their shift with the right assignments.
Define service territories and customer site boundaries. Trigger automated notifications when technicians arrive, depart, or dwell — powering proof-of-service confirmation and proximity-based dispatch.
A no-code web interface for dispatchers to visually review technician workloads, adjust job assignments, and dispatch optimized routes — all without engineering support or API configuration.
Field service operations lose hours every day to manual check-ins, phone tag, and blind-spot dispatching. NextBillion.ai's technician availability tracking software connects live location data, shift status, and job progress into a single operational view — so dispatchers can assign the nearest qualified technician in seconds, not minutes. Whether your team covers a concentrated metro area or sprawling multi-region territories, the platform scales to your actual workforce size with predictable per-vehicle pricing that won't spike during demand surges.
See how field service businesses cut response times and reduced dispatch overhead with NextBillion.ai.
"I admire NextBillion.ai's fast response and friendly manners whenever we need professional support in geospatial data processing. They have delivered a valuable service and support to our company that we appreciate."
"By substantially reducing the number of developer hours spent on scheduling, NextBillion.ai's MVRP and large Distance Matrix API have helped us improve our operational efficiency and increase our cost savings significantly!"
"Support very good and friendly. Nextbillion provide the maps distance calculation with the low price but high value service to us. Nextbilions has help us reduce the cost and provide the same service as google!"
"Rich in features, light in the pocket. NextBillion.ai is solving the complex processes of the best route for the right vehicle."
"We were unhappy with the pricing from big players in this space and needed a scalable alternative that offered customizability. NextBillion.ai's Maptiles API was exactly what we were looking for. For companies in the ferry and nautical map domain, we'd highly recommend NextBillion.ai."
"I admire NextBillion.ai's fast response and friendly manners whenever we need professional support in geospatial data processing. They have delivered a valuable service and support to our company that we appreciate."
"By substantially reducing the number of developer hours spent on scheduling, NextBillion.ai's MVRP and large Distance Matrix API have helped us improve our operational efficiency and increase our cost savings significantly!"
"Support very good and friendly. Nextbillion provide the maps distance calculation with the low price but high value service to us. Nextbilions has help us reduce the cost and provide the same service as google!"
"Rich in features, light in the pocket. NextBillion.ai is solving the complex processes of the best route for the right vehicle."
"We were unhappy with the pricing from big players in this space and needed a scalable alternative that offered customizability. NextBillion.ai's Maptiles API was exactly what we were looking for. For companies in the ferry and nautical map domain, we'd highly recommend NextBillion.ai."
"I admire NextBillion.ai's fast response and friendly manners whenever we need professional support in geospatial data processing. They have delivered a valuable service and support to our company that we appreciate."
"By substantially reducing the number of developer hours spent on scheduling, NextBillion.ai's MVRP and large Distance Matrix API have helped us improve our operational efficiency and increase our cost savings significantly!"
"Support very good and friendly. Nextbillion provide the maps distance calculation with the low price but high value service to us. Nextbilions has help us reduce the cost and provide the same service as google!"
"Rich in features, light in the pocket. NextBillion.ai is solving the complex processes of the best route for the right vehicle."
"We were unhappy with the pricing from big players in this space and needed a scalable alternative that offered customizability. NextBillion.ai's Maptiles API was exactly what we were looking for. For companies in the ferry and nautical map domain, we'd highly recommend NextBillion.ai."
Built by logistics engineers from Grab, our platform is engineered for the operational realities of high-volume field service teams.
Low-latency tracking and assignment APIs deliver real-time technician status updates with sub-second response times at production scale.
Per-vehicle pricing means demand spikes and re-optimization cycles never cause budget overruns — unlike per-API-call models.
Model complex field service rules — technician skills, shift windows, territory boundaries, and priority jobs — with 50+ hard and soft optimization constraints.
Around-the-clock hands-on support from NextBillion.ai solutions engineers ensures fast integration and uninterrupted field operations.
The founders building the future of field service intelligence.
Co-Founder
Ajay Bulusu is a co-founder of NextBillion.ai, bringing deep expertise in geospatial technology and large-scale location platform engineering. His journey began in 2017 as part of Grab's pioneering Geo team, where he helped build the location infrastructure underpinning one of Southeast Asia's largest mobility and logistics platforms. That experience revealed how critical — and how underserved — accurate, flexible location technology was for real-world operations. Driven by a mission to democratize sophisticated location intelligence, Ajay co-launched NextBillion.ai in 2020. Under his technical leadership, the platform has scaled to serve 150+ businesses globally, optimize over 10.9 million deliveries and field tasks, and deliver more than $11 million in documented cost savings to customers.
Co-Founder
Gaurav Bubna drives product innovation at NextBillion.ai, bringing a proven track record of building successful products from scratch across ride-hailing, food delivery, and logistics. Before co-founding NextBillion.ai, Gaurav held product leadership roles at Grab, Ola, and Morgan Stanley — organizations where location technology and operational efficiency are existential. His time on Grab's Geo team alongside Ajay and Shaolin crystallized the vision: logistics and field service businesses needed enterprise-grade location intelligence without prohibitive per-call pricing. Since launching NextBillion.ai in 2020, Gaurav has led the product evolution that has helped the platform navigate over 557 million miles and raise $34.25M in venture capital from investors including Lightspeed and Microsoft's M12.
Co-Founder
Shaolin Zheng is a co-founder of NextBillion.ai, contributing deep technical expertise in geospatial systems and scalable mapping infrastructure. Like his co-founders, Shaolin's formative experience building location technology for Grab's Geo team gave him firsthand insight into the operational gaps that generic mapping solutions leave unaddressed — particularly for field service and logistics businesses operating at scale. His engineering perspective shapes NextBillion.ai's core philosophy: location technology must be customizable, cost-predictable, and production-reliable. The platform he helped build now powers GPS tracking, route optimization, and field service intelligence for over 150 businesses worldwide, with on-premise deployment options and SOC 2 Type II and ISO/IEC 27001:2013 certifications ensuring enterprise-grade security.
The software uses GPS and mobile SDK integrations to capture each technician's live location, movement status, and job progress at configurable update intervals. Dispatchers see a unified map view showing who is available, en route, or on-site — enabling instant assignment decisions based on real-world conditions, not last-known positions or manual check-ins.
Talk to a NextBillion.ai solutions engineer for a personalized walkthrough of our field service tracking capabilities.
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