Field Service Scheduling
Optimize technician schedules with skill-based assignment, territory rules, appointment windows, recurring jobs, and dynamic re-optimization for same-day changes and cancellations.
NextBillion.ai helps field service teams plan smarter schedules, assign the right technician to every job, and optimize routes in real time. Built for mobile workforces, the platform combines AI-powered routing, live tracking, and dispatch automation to reduce drive time, improve on-time arrivals, and increase productive hours without unpredictable API costs.
AI-powered tools for scheduling, dispatch, tracking, navigation, and route optimization across complex field service operations.
Optimize technician schedules with skill-based assignment, territory rules, appointment windows, recurring jobs, and dynamic re-optimization for same-day changes and cancellations.
Use machine learning trained on historical fleet performance to generate routes that reflect real completion times, preferred corridors, and operational patterns.
Monitor technician locations in real time, improve ETA accuracy, track route adherence, and feed live field data back into dispatch workflows.
Create virtual service boundaries for arrival logging, territory enforcement, automated status updates, and proximity-based technician assignment.
Guide field teams with traffic-aware navigation that supports multi-stop routes, custom road attributes, and operationally accurate route execution.
Connect routing intelligence with platforms like ServiceTitan, Salesforce Field Service, Geotab, Samsara, SAP, and Microsoft Dynamics 365.
NextBillion.ai gives field service operators a practical way to reduce scheduling friction and improve technician productivity. The platform combines AI route optimization, skill-based job assignment, live tracking, and dispatch automation in one flexible stack. Whether you manage repairs, inspections, installations, or recurring service visits, you can shorten drive times, improve first-time fix rates, and keep customers informed with more reliable ETAs.
Trusted by field service and logistics teams to improve routing efficiency and daily operational performance.
"I admire NextBillion.ai's fast response and friendly manners whenever we need professional support in geospatial data processing. They have delivered a valuable service and support to our company that we appreciate."
"By substantially reducing the number of developer hours spent on scheduling, NextBillion.ai's MVRP and large Distance Matrix API have helped us improve our operational efficiency and increase our cost savings significantly!"
"Support very good and friendly. Nextbillion provide the maps distance calculation with the low price but high value service to us. Nextbilions has help us reduce the cost and provide the same service as google!"
"I admire NextBillion.ai's fast response and friendly manners whenever we need professional support in geospatial data processing. They have delivered a valuable service and support to our company that we appreciate."
"By substantially reducing the number of developer hours spent on scheduling, NextBillion.ai's MVRP and large Distance Matrix API have helped us improve our operational efficiency and increase our cost savings significantly!"
"Support very good and friendly. Nextbillion provide the maps distance calculation with the low price but high value service to us. Nextbilions has help us reduce the cost and provide the same service as google!"
"I admire NextBillion.ai's fast response and friendly manners whenever we need professional support in geospatial data processing. They have delivered a valuable service and support to our company that we appreciate."
"By substantially reducing the number of developer hours spent on scheduling, NextBillion.ai's MVRP and large Distance Matrix API have helped us improve our operational efficiency and increase our cost savings significantly!"
"Support very good and friendly. Nextbillion provide the maps distance calculation with the low price but high value service to us. Nextbilions has help us reduce the cost and provide the same service as google!"
Built for complex field operations, not generic consumer mapping use cases.
Machine learning uses historical route performance to produce plans technicians can actually execute consistently.
Per-order or per-vehicle pricing helps field teams scale without runaway API costs.
Trial access starts quickly, with production go-live possible within one week using engineering support.
Cloud, marketplace, and on-premise deployment options support security, compliance, and integration requirements.
Experienced builders behind enterprise routing innovation.
Co-Founder
Ajay Bulusu is a co-founder of NextBillion.ai, bringing deep expertise in geospatial technology and large-scale location platform engineering. His journey began in 2017 as part of Grab's pioneering Geo team, where he helped build the location infrastructure underpinning one of Southeast Asia's largest mobility and logistics platforms. That experience revealed how critical — and how underserved — accurate, flexible location technology was for real-world operations. Driven by a mission to democratize sophisticated location intelligence, Ajay co-launched NextBillion.ai in 2020. Under his technical leadership, the platform has scaled to serve 150+ businesses globally, optimize over 10.9 million deliveries and field tasks, and deliver more than $11 million in documented cost savings to customers.
Co-Founder
Gaurav Bubna drives product innovation at NextBillion.ai, bringing a proven track record of building successful products from scratch across ride-hailing, food delivery, and logistics. Before co-founding NextBillion.ai, Gaurav held product leadership roles at Grab, Ola, and Morgan Stanley — organizations where location technology and operational efficiency are existential. His time on Grab's Geo team alongside Ajay and Shaolin crystallized the vision: logistics and field service businesses needed enterprise-grade location intelligence without prohibitive per-call pricing. Since launching NextBillion.ai in 2020, Gaurav has led the product evolution that has helped the platform navigate over 557 million miles and raise $34.25M in venture capital from investors including Lightspeed and Microsoft's M12.
Co-Founder
Shaolin Zheng is a co-founder of NextBillion.ai, contributing deep technical expertise in geospatial systems and scalable mapping infrastructure. Like his co-founders, Shaolin's formative experience building location technology for Grab's Geo team gave him firsthand insight into the operational gaps that generic mapping solutions leave unaddressed — particularly for field service and logistics businesses operating at scale. His engineering perspective shapes NextBillion.ai's core philosophy: location technology must be customizable, cost-predictable, and production-reliable. The platform he helped build now powers GPS tracking, route optimization, and field service intelligence for over 150 businesses worldwide, with on-premise deployment options and SOC 2 Type II and ISO/IEC 27001:2013 certifications ensuring enterprise-grade security.
AI field service software with route optimization helps businesses schedule, assign, and route technicians more efficiently. It uses operational rules such as technician skills, territories, appointment windows, service times, and live traffic to build practical daily plans. With NextBillion.ai, teams can also add live tracking, navigation, and dynamic re-optimization to improve on-time arrivals and technician productivity.
Talk with our team about your workflows and integration needs.
Security controls independently validated.
Information security management certified.
Strong reviews across platforms.
Share your field service use case, current tools, and routing challenges. Our team will help you evaluate the right setup, integration path, and pricing model.
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