Field Service Routing
AI-powered routing and scheduling software for technicians, inspectors, and installers with skill-based assignment, territory logic, time windows, and dynamic re-optimization for same-day changes.
Optimize technician schedules, reduce windshield time, and improve first-time fix performance with Field Service Route Optimization Solutions from NextBillion.ai. Built for mobile workforces, our platform combines AI-powered routing, skill-based assignment, live tracking, and dynamic re-optimization to help field service teams handle same-day changes, tighter appointment windows, and growing job volumes without runaway API costs.
Explore the core tools and APIs that power smarter field scheduling, dispatch, tracking, and route execution.
AI-powered routing and scheduling software for technicians, inspectors, and installers with skill-based assignment, territory logic, time windows, and dynamic re-optimization for same-day changes.
Plan multi-stop field routes with 50+ operational constraints, including service times, shift limits, priorities, capacities, and multi-depot coordination for dispatch-ready schedules.
Monitor technician locations in real time, track route adherence, trigger alerts, and feed live field data back into dispatch workflows for better visibility and faster decisions.
Create virtual service zones, automate arrival and departure events, enforce territory boundaries, and trigger workflows when field agents enter, exit, or dwell at job sites.
Deliver turn-by-turn, traffic-aware navigation to field teams so drivers follow optimized routes, avoid delays, and stay aligned with operational rules and custom road attributes.
Use machine learning trained on historical fleet performance to generate routes that reflect real technician behavior, recurring delays, and actual service execution patterns.
NextBillion.ai helps field service organizations reduce travel time, improve technician utilization, and keep appointments on track with enterprise-grade route optimization. The platform combines scheduling, dispatch, navigation, tracking, and custom routing logic in one stack, making it easier to assign the right technician to the right job, adapt to cancellations or urgent add-ons, and scale operations with predictable pricing instead of volatile per-call costs.
See how logistics and field teams use NextBillion.ai to improve routing efficiency and operational performance.
"I admire NextBillion.ai's fast response and friendly manners whenever we need professional support in geospatial data processing. They have delivered a valuable service and support to our company that we appreciate."
"Support very good and friendly. Nextbillion provide the maps distance calculation with the low price but high value service to us. Nextbilions has help us reduce the cost and provide the same service as google!"
Built for complex field operations, our platform gives teams more control, flexibility, and cost predictability.
Handle 50+ routing constraints, from technician skills and time windows to territories and shift limits.
Per-order and per-vehicle pricing helps field teams scale without unpredictable API cost spikes.
Go live within a week with hands-on solutions engineering and free evaluation support.
Choose cloud, marketplace, or on-premise deployment with security and integration support for enterprise workflows.
Experienced founders building enterprise-grade location intelligence.
Co-Founder
Ajay Bulusu is a co-founder of NextBillion.ai, bringing deep expertise in geospatial technology and large-scale location platform engineering. His journey began in 2017 as part of Grab's pioneering Geo team, where he helped build the location infrastructure underpinning one of Southeast Asia's largest mobility and logistics platforms. That experience revealed how critical — and how underserved — accurate, flexible location technology was for real-world operations. Driven by a mission to democratize sophisticated location intelligence, Ajay co-launched NextBillion.ai in 2020. Under his technical leadership, the platform has scaled to serve 150+ businesses globally, optimize over 10.9 million deliveries and field tasks, and deliver more than $11 million in documented cost savings to customers.
Co-Founder
Gaurav Bubna drives product innovation at NextBillion.ai, bringing a proven track record of building successful products from scratch across ride-hailing, food delivery, and logistics. Before co-founding NextBillion.ai, Gaurav held product leadership roles at Grab, Ola, and Morgan Stanley — organizations where location technology and operational efficiency are existential. His time on Grab's Geo team alongside Ajay and Shaolin crystallized the vision: logistics and field service businesses needed enterprise-grade location intelligence without prohibitive per-call pricing. Since launching NextBillion.ai in 2020, Gaurav has led the product evolution that has helped the platform navigate over 557 million miles and raise $34.25M in venture capital from investors including Lightspeed and Microsoft's M12.
Co-Founder
Shaolin Zheng is a co-founder of NextBillion.ai, contributing deep technical expertise in geospatial systems and scalable mapping infrastructure. Like his co-founders, Shaolin's formative experience building location technology for Grab's Geo team gave him firsthand insight into the operational gaps that generic mapping solutions leave unaddressed — particularly for field service and logistics businesses operating at scale. His engineering perspective shapes NextBillion.ai's core philosophy: location technology must be customizable, cost-predictable, and production-reliable. The platform he helped build now powers GPS tracking, route optimization, and field service intelligence for over 150 businesses worldwide, with on-premise deployment options and SOC 2 Type II and ISO/IEC 27001:2013 certifications ensuring enterprise-grade security.
Route optimization is the process of calculating the most efficient way to complete multiple stops while respecting real-world constraints such as technician skills, appointment windows, service times, shift hours, territories, and vehicle limits. For field service teams, it helps reduce drive time, improve on-time arrival rates, increase daily job capacity, and lower fuel and labor costs without relying on manual scheduling.
Talk with our team about your field service workflow.
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Information security management certified.
Strong reviews across platforms.
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