Routing & Scheduling
Optimize technician routes and appointment schedules using skill-based assignment, territory rules, time windows, and dynamic re-optimization for same-day changes.
NextBillion.ai helps field service teams plan smarter routes, assign the right technician faster, and track every job in real time from one cloud-based platform. Built for mobile workforces, it supports skill-based scheduling, live visibility, and predictable pricing so growing service operations can improve first-time fix rates, reduce dispatcher workload, and scale without runaway API costs.
Integrated tools for routing, scheduling, dispatch, tracking, and technician navigation in one cloud-based field service platform.
Optimize technician routes and appointment schedules using skill-based assignment, territory rules, time windows, and dynamic re-optimization for same-day changes.
Monitor field teams in real time with accurate location tracking, route adherence, mileage visibility, and status updates that keep dispatchers and customers informed.
Create virtual service zones, automate arrival and departure events, and trigger workflows for proof of service, territory control, and smarter dispatch decisions.
Give technicians reliable route guidance between job sites with traffic-aware navigation, multi-stop support, and routing that reflects real operational constraints.
Enable dispatch teams to build, review, adjust, and dispatch optimized daily routes in a no-code interface without relying on engineering resources.
Connect routing and dispatch workflows with FSM, CRM, telematics, and ERP systems including ServiceTitan, Salesforce, Geotab, and Samsara.
NextBillion.ai gives field service businesses a unified platform to schedule jobs, dispatch technicians, optimize routes, and monitor execution in real time. Instead of stitching together generic mapping tools, teams get field-service-specific logic like skill-based assignment, territory controls, live ETA visibility, and predictable per-order or per-vehicle pricing. The result is less manual coordination, better technician utilization, and more reliable customer service at scale.
See how growing service and logistics teams improve scheduling speed, visibility, and field productivity.
"I admire NextBillion.ai's fast response and friendly manners whenever we need professional support in geospatial data processing. They have delivered a valuable service and support to our company that we appreciate."
"By substantially reducing the number of developer hours spent on scheduling, NextBillion.ai's MVRP and large Distance Matrix API have helped us improve our operational efficiency and increase our cost savings significantly!"
"Rich in features, light in the pocket. NextBillion.ai is solving the complex processes of the best route for the right vehicle."
"I admire NextBillion.ai's fast response and friendly manners whenever we need professional support in geospatial data processing. They have delivered a valuable service and support to our company that we appreciate."
"By substantially reducing the number of developer hours spent on scheduling, NextBillion.ai's MVRP and large Distance Matrix API have helped us improve our operational efficiency and increase our cost savings significantly!"
"Rich in features, light in the pocket. NextBillion.ai is solving the complex processes of the best route for the right vehicle."
"I admire NextBillion.ai's fast response and friendly manners whenever we need professional support in geospatial data processing. They have delivered a valuable service and support to our company that we appreciate."
"By substantially reducing the number of developer hours spent on scheduling, NextBillion.ai's MVRP and large Distance Matrix API have helped us improve our operational efficiency and increase our cost savings significantly!"
"Rich in features, light in the pocket. NextBillion.ai is solving the complex processes of the best route for the right vehicle."
NextBillion.ai combines enterprise routing intelligence with field-service-ready dispatch capabilities.
Designed for field service routing, scheduling, dispatch, and tracking instead of generic consumer mapping use cases.
Per-order and per-vehicle pricing helps control costs as job volume, re-optimization, and usage increase.
Trial access starts quickly, with production go-live possible within one week and hands-on engineering support.
Built with 99.9% uptime SLA plus SOC 2 Type II and ISO/IEC 27001:2013 aligned operations.
Experienced builders behind modern routing and dispatch software.
Co-Founder
Ajay Bulusu is a co-founder of NextBillion.ai, bringing deep expertise in geospatial technology and large-scale location platform engineering. His journey began in 2017 as part of Grab's pioneering Geo team, where he helped build the location infrastructure underpinning one of Southeast Asia's largest mobility and logistics platforms. That experience revealed how critical — and how underserved — accurate, flexible location technology was for real-world operations. Driven by a mission to democratize sophisticated location intelligence, Ajay co-launched NextBillion.ai in 2020. Under his technical leadership, the platform has scaled to serve 150+ businesses globally, optimize over 10.9 million deliveries and field tasks, and deliver more than $11 million in documented cost savings to customers.
Co-Founder
Gaurav Bubna drives product innovation at NextBillion.ai, bringing a proven track record of building successful products from scratch across ride-hailing, food delivery, and logistics. Before co-founding NextBillion.ai, Gaurav held product leadership roles at Grab, Ola, and Morgan Stanley — organizations where location technology and operational efficiency are existential. His time on Grab's Geo team alongside Ajay and Shaolin crystallized the vision: logistics and field service businesses needed enterprise-grade location intelligence without prohibitive per-call pricing. Since launching NextBillion.ai in 2020, Gaurav has led the product evolution that has helped the platform navigate over 557 million miles and raise $34.25M in venture capital from investors including Lightspeed and Microsoft's M12.
Co-Founder
Shaolin Zheng is a co-founder of NextBillion.ai, contributing deep technical expertise in geospatial systems and scalable mapping infrastructure. Like his co-founders, Shaolin's formative experience building location technology for Grab's Geo team gave him firsthand insight into the operational gaps that generic mapping solutions leave unaddressed — particularly for field service and logistics businesses operating at scale. His engineering perspective shapes NextBillion.ai's core philosophy: location technology must be customizable, cost-predictable, and production-reliable. The platform he helped build now powers GPS tracking, route optimization, and field service intelligence for over 150 businesses worldwide, with on-premise deployment options and SOC 2 Type II and ISO/IEC 27001:2013 certifications ensuring enterprise-grade security.
Field service management is the process of coordinating mobile workers who perform jobs at customer locations. It typically includes scheduling, dispatching, route planning, technician tracking, appointment management, proof of service, and performance reporting. Good field service management software helps businesses assign the right technician, reduce travel time, improve on-time arrivals, and keep customers informed throughout the job lifecycle.
Talk with our team about your routing and dispatch needs.
Validated controls for security and reliability.
International standard for information security management.
Strong reviews across top platforms.
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