Geofence-Triggered Alerts
Automatically notify customers and dispatchers the moment a technician enters or exits a job site boundary. Eliminate manual check-in calls and deliver proof-of-arrival confirmations without dispatcher intervention.
Field service operations run on timing — and your customers expect to know exactly when a technician is en route, arriving, or has completed a job. NextBillion.ai's automated notification infrastructure gives field service businesses real-time, geofence-triggered alerts that reduce missed appointments, cut inbound status calls, and keep every stakeholder informed without manual dispatcher effort.
End-to-end notification and alerting tools that keep field service teams, dispatchers, and customers informed in real time.
Automatically notify customers and dispatchers the moment a technician enters or exits a job site boundary. Eliminate manual check-in calls and deliver proof-of-arrival confirmations without dispatcher intervention.
Push real-time ETA updates to customers as technicians navigate their job queues. Accurate, traffic-aware arrival estimates reduce no-shows and help customers plan their day around confirmed service windows.
Instantly notify technicians of new job assignments, route changes, and task reassignments through automated dispatch workflows — reducing call volume and eliminating manual handoff delays.
Trigger automated alerts when a technician deviates from their planned route, idles excessively, or misses a scheduled time window — enabling proactive supervisor intervention before SLAs are breached.
Automatically send proof-of-service notifications with time-stamped arrival and departure records when a technician completes a job — building customer trust and creating an auditable service trail.
Monitor field vehicles in real time and receive instant alerts for unauthorized movement, out-of-hours activity, or entry into restricted zones — protecting assets and ensuring fleet compliance.
Set up virtual boundaries around customer sites, depots, and service zones using NextBillion.ai's Geofencing API. Configure exactly which events — arrivals, departures, dwell time exceeded, route deviations — should trigger an automated notification.
See how field service businesses use NextBillion.ai's notification tools to reduce missed appointments and delight customers.
"I admire NextBillion.ai's fast response and friendly manners whenever we need professional support in geospatial data processing. They have delivered a valuable service and support to our company that we appreciate."
"By substantially reducing the number of developer hours spent on scheduling, NextBillion.ai's MVRP and large Distance Matrix API have helped us improve our operational efficiency and increase our cost savings significantly!"
"Support very good and friendly. Nextbillion provide the maps distance calculation with the low price but high value service to us. Nextbilions has help us reduce the cost and provide the same service as google!"
"Rich in features, light in the pocket. NextBillion.ai is solving the complex processes of the best route for the right vehicle."
"We were unhappy with the pricing from big players in this space and needed a scalable alternative that offered customizability. NextBillion.ai's Maptiles API was exactly what we were looking for. For companies in the ferry and nautical map domain, we'd highly recommend NextBillion.ai."
"I admire NextBillion.ai's fast response and friendly manners whenever we need professional support in geospatial data processing. They have delivered a valuable service and support to our company that we appreciate."
"By substantially reducing the number of developer hours spent on scheduling, NextBillion.ai's MVRP and large Distance Matrix API have helped us improve our operational efficiency and increase our cost savings significantly!"
"Support very good and friendly. Nextbillion provide the maps distance calculation with the low price but high value service to us. Nextbilions has help us reduce the cost and provide the same service as google!"
"Rich in features, light in the pocket. NextBillion.ai is solving the complex processes of the best route for the right vehicle."
"We were unhappy with the pricing from big players in this space and needed a scalable alternative that offered customizability. NextBillion.ai's Maptiles API was exactly what we were looking for. For companies in the ferry and nautical map domain, we'd highly recommend NextBillion.ai."
"I admire NextBillion.ai's fast response and friendly manners whenever we need professional support in geospatial data processing. They have delivered a valuable service and support to our company that we appreciate."
"By substantially reducing the number of developer hours spent on scheduling, NextBillion.ai's MVRP and large Distance Matrix API have helped us improve our operational efficiency and increase our cost savings significantly!"
"Support very good and friendly. Nextbillion provide the maps distance calculation with the low price but high value service to us. Nextbilions has help us reduce the cost and provide the same service as google!"
"Rich in features, light in the pocket. NextBillion.ai is solving the complex processes of the best route for the right vehicle."
"We were unhappy with the pricing from big players in this space and needed a scalable alternative that offered customizability. NextBillion.ai's Maptiles API was exactly what we were looking for. For companies in the ferry and nautical map domain, we'd highly recommend NextBillion.ai."
Built by logistics and mapping engineers who've operated at scale, NextBillion.ai delivers notification infrastructure that's reliable, flexible, and designed for real field service complexity.
Sub-meter location accuracy ensures notifications fire at exactly the right moment — not a block early or a minute late.
Operations teams can define geofences, set alert rules, and manage notification triggers without engineering support.
Connects natively with Samsara, Geotab, Salesforce, and custom field service apps — fitting into the tools your team already uses.
Hands-on solution engineers available around the clock to ensure your notification workflows stay live and performant.
The founders and engineers behind NextBillion.ai's field service automation platform.
Co-Founder
Ajay Bulusu is a co-founder of NextBillion.ai, bringing deep expertise in geospatial technology and large-scale location platform engineering. His journey began in 2017 as part of Grab's pioneering Geo team, where he helped build the location infrastructure underpinning one of Southeast Asia's largest mobility and logistics platforms. That experience revealed how critical — and how underserved — accurate, flexible location technology was for real-world operations. Driven by a mission to democratize sophisticated location intelligence, Ajay co-launched NextBillion.ai in 2020. Under his technical leadership, the platform has scaled to serve 150+ businesses globally, optimize over 10.9 million deliveries and field tasks, and deliver more than $11 million in documented cost savings to customers.
Co-Founder
Gaurav Bubna drives product innovation at NextBillion.ai, bringing a proven track record of building successful products from scratch across ride-hailing, food delivery, and logistics. Before co-founding NextBillion.ai, Gaurav held product leadership roles at Grab, Ola, and Morgan Stanley — organizations where location technology and operational efficiency are existential. His time on Grab's Geo team alongside Ajay and Shaolin crystallized the vision: logistics and field service businesses needed enterprise-grade location intelligence without prohibitive per-call pricing. Since launching NextBillion.ai in 2020, Gaurav has led the product evolution that has helped the platform navigate over 557 million miles and raise $34.25M in venture capital from investors including Lightspeed and Microsoft's M12.
Co-Founder
Shaolin Zheng is a co-founder of NextBillion.ai, contributing deep technical expertise in geospatial systems and scalable mapping infrastructure. Like his co-founders, Shaolin's formative experience building location technology for Grab's Geo team gave him firsthand insight into the operational gaps that generic mapping solutions leave unaddressed — particularly for field service and logistics businesses operating at scale. His engineering perspective shapes NextBillion.ai's core philosophy: location technology must be customizable, cost-predictable, and production-reliable. The platform he helped build now powers GPS tracking, route optimization, and field service intelligence for over 150 businesses worldwide, with on-premise deployment options and SOC 2 Type II and ISO/IEC 27001:2013 certifications ensuring enterprise-grade security.
Field service businesses can send geofence-triggered arrival and departure alerts, real-time ETA updates, job assignment and reassignment notifications, proof-of-service completion confirmations, route deviation warnings, and unauthorized asset movement alerts. Notifications can be directed to customers, dispatchers, supervisors, or technicians based on the event type and configured workflow.
Talk to a NextBillion.ai solutions engineer for a free walkthrough tailored to your field service operation.
Consistently rated across top software review platforms.
Enterprise-grade data security and operational reliability standards met.
Internationally recognized information security management certification.
Tell us about your operation and a NextBillion.ai solutions engineer will design a notification workflow tailored to your technician teams, customer base, and existing tech stack.
To help us assist you faster, please include the reason for your message so the relevant team can reach out as soon as possible.
To help us assist you faster, please include the reason for your message so the relevant team can reach out as soon as possible.